Frequently Asked Questions
Products & Authenticity
Are your perfumes 100% authentic? Yes. Every fragrance we sell is genuine and sourced through authorized channels. We do not sell imitations, counterfeits, or unauthorized grey-market stock.
How do I know which scent is right for me? Each product page includes detailed fragrance notes and descriptions to help you choose. If you'd like personal recommendations, feel free to email us at support@velorascents.shop and we'll be happy to help.
Do you offer sample sizes or testers? Please check individual product pages, as availability varies by fragrance. If you don't see a size you're looking for, contact us and we'll let you know what's available.
Orders & Payment
How do I place an order? Simply browse our collection, add your chosen items to your cart, and follow the checkout steps. You'll receive an order confirmation email once your purchase is complete.
What payment methods do you accept? We accept all major credit and debit cards, along with other secure payment options available at checkout.
Can I change or cancel my order after placing it? If you need to change or cancel your order, please contact us as soon as possible at support@velorascents.shop. We process orders quickly, so we can only make changes if the order hasn't shipped yet.
Shipping
How long does processing take? All orders are processed within 1–3 business days. Orders are not processed or shipped on weekends or holidays.
How long will delivery take? Standard shipping typically takes 3–7 business days after your order has been processed.
How much does shipping cost? Shipping charges are calculated at checkout based on your order and delivery address.
Will I receive tracking information? Yes. Once your order ships, you'll receive an email with a tracking number so you can monitor your delivery.
Do you ship internationally? Please refer to our Shipping Policy page for current shipping destinations, or contact us to check availability for your location.
Returns & Refunds
What is your return policy? You have 30 days from the date of delivery to return an item. To be eligible, items must be unused, in original condition, and in their original packaging.
Can I return an opened or used product? For hygiene reasons, opened or used fragrance items cannot be returned unless they arrived damaged or defective.
How do I start a return? Email us at support@velorascents.shop with your order number and reason for return, and we'll guide you through the process.
Who pays for return shipping? Customers are responsible for their own return shipping costs, unless the item received was damaged, defective, or incorrect.
When will I receive my refund? Once we receive and inspect your returned item, we'll notify you of your refund status. Approved refunds are credited to your original payment method.
What if my item arrives damaged or incorrect? Please contact us within 7 days of delivery at support@velorascents.shop with photos of the item, and we'll arrange a replacement or refund at no extra cost.
Contact Us
How can I reach customer support? You can reach us by email at support@velorascents.shop or by phone at +44 7401 405441. Our business hours are Monday – Sunday, 9:00 AM – 6:00 PM
Still have questions? We're happy to help! Reach out anytime and our team will get back to you as soon as possible.